Refund Policy

This Refund Policy explains when and how Zorzen Studios ("we", "us", "our") issues refunds for paid subscriptions to the Nudge service.

1. Free trial

Nudge offers a free trial on paid plans. We strongly encourage you to use the trial period to evaluate whether Nudge meets your needs before committing to a paid subscription. No payment is charged during the trial.

2. Subscription payments

Paid subscriptions are billed in advance on a monthly or annual basis. By starting a paid subscription you authorise us to charge the applicable fee via our payment provider (Stripe) at the start of each billing period.

3. Cancellation

You may cancel your subscription at any time from the billing settings in your account. Cancellation takes effect at the end of the current billing period — you retain access to paid features until that date. We do not charge cancellation fees.

4. Refunds

4.1 General rule

Because Nudge is a software-as-a-service product with immediate digital access, subscription fees are generally non-refundable once a billing period has started.

4.2 Exceptions — when we will issue a refund

We will issue a full or pro-rated refund in the following cases:

• Accidental duplicate charge: if you were charged more than once for the same billing period due to a technical error
• Annual plan — 14-day window: if you are on an annual plan and request a refund within 14 days of the initial annual charge (not applicable to renewals)
• Service unavailability: if the Service was unavailable or materially non-functional for a significant portion of your billing period due to issues on our side (excluding scheduled maintenance or third-party outages outside our control)
• Consumer rights under EU/Dutch law: where applicable consumer protection law grants you a statutory right of withdrawal, that right applies. For digital services accessed immediately, the right of withdrawal is typically waived upon first use.

4.3 Upgrades and downgrades

When you upgrade mid-cycle, you are charged only the pro-rated difference for the remainder of the billing period. When you downgrade, the change takes effect at the next billing date — no partial refund is issued for the current period.

5. How to request a refund

To request a refund, contact us at billing@nudgeworks.app with:

• The email address associated with your account
• Your subscription plan and billing period
• A brief description of the reason for your request

We aim to respond within 5 business days. Approved refunds are processed via Stripe and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

6. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

7. Contact

For billing or refund questions, email billing@nudgeworks.app.